Effective Stakeholder Engagement in Complex Projects

*A minimum number of 12 participants applies.

Skilled complex project leaders who can develop a more meaningful relationship with stakeholders are needed to successfully deliver complex projects and projects being delivered in complex environments. The practice of interacting with stakeholders around projects needs to expand from a focus on stakeholder management – and a view of stakeholders simply as entities to be ‘communicated with’, ‘changed’ or ‘managed’ – to a focus on genuine stakeholder engagement. Here stakeholders are acknowledged as entities with legitimate interests and rights that require authentic engagement and co-creation so that the project creates optimal value for all stakeholders.

The ICCPM course enabled a framework for me to help communicate a more adaptive approach to our decision, collaborative and management processes. Highly recommended for all staff and not just project managers.

Peter Kinne, Head of Sales, Gilmour Space Technologies, 2021

The ICCPM Effective Stakeholder Engagement in Complex Projects is a really great 3-day course that extends on general project and business management by introducing concepts that you’d not normally be exposed to. I highly recommend it to anyone looking to improve their ability to respond to complex business scenarios.

Course Participant, 2021

I found this course very helpful in providing me with tools I can use in my project to improve our stakeholder interactions and assessment of the current status of our project which will also help us to progress to a healthier position.

Course Participant, 2021

Great conceptual course for thinking about stakeholder engagement in complex project environments. The mix of theory and discussion (practice) was useful and helped bring different perspectives to the projects we were working with.

Course Participant, 2021

The ability to listen to other course participants experiences and how the course material is related to real world circumstances – this is something that cannot be obtained from learning materials.

Course Participant, 2021

Excellent content and delivery. The course offered a good breakdown into sections to help process information and concepts more easily.

Course Participant, 2021

Effective Stakeholder Engagement in Complex Projects gets to the heart of why and how effective communication, collaboration, culture and stakeholder engagement are critical to the success of complex projects. The practical tools and concepts discussed are informative, as is the opportunity to hear from other project managers on their experience in dealing with complex project environments.

Course Participant, 2020

Target Audience
Participants do not have to be project managers to benefit from this course. It is intended for any organisational roles that contributes to successful project delivery.

2-days face-to-face
3 x 4hrs online. Times can be negotiated for in-house delivery.


  • 24 – 25 May 2023 (Online)
  • 2 – 3 August 2023 (Online)

Learning Outcomes:

  • Understand the importance of stakeholder engagement for complex project success
  • Understand how stakeholder engagement is different in complex project
  • Understand how to identify and work effectively with different stakeholders to manage the complexity in the project
  • Understand how to minimise the complexity introduced into a project due to poor stakeholder engagement
  • Develop stakeholder communication and engagement skills and strategies for complex environments

Course Outline:
Learning Area 1: The Importance of Stakeholder Engagement in Complex Projects
Learning Area 2: Communication
Learning Area 3: Initiating Project Collaboration
Learning Area 4: Navigating Socio-Cultural Complexity
Learning Area 5: Effective Stakeholder Engagement
Learning Area 6: Managing conflict for Improved Performance
Learning Area 7: Bringing it All Together


  • Ability to apply concepts to current projects for in-house courses;
  • Experienced facilitator;
  • Participant workbook and course slides;
  • Certificate of Completion and a digital badge for your email signature

Course Price:
Discounts are available for ICCPM Members. Please refer to our pricing page for more information.

Refund Policy:
ICCPM is committed to fair and transparent application of fees and charges as well as the processing of refunds where applicable. Carefully read our ICCPM refund policy for detailed information pertaining to course refunds.

Expression of Interest
A wait list form is available to express interest for any of our courses. We will contact you when the next course is ready to be announced.