Diagnostic Tools

ICCPM diagnostic tools support project and program managers get the best performance out of their teams and projects. As the peak body for complex project management, ICCPM is well positioned to develop effective tools that help project managers work with complexity, increase project success and save money.

These diagnostic tools capture interactions and interrelationships between stakeholders, support the diagnosis of individual and project complexity, and identify areas that need attention. These diagnostic tools help you take messy situations from the real world, and use creative, holistic thinking to make informed decisions.


ICCPM is an accredited practitioner of the Team Management Profile (TMP). This profile is used in our Certificate IV in Responding to Organisational Complexity and in our Project Team Development short course. An option to administer the tool separately is also available. Please contact us » to find out how the TMP can apply to your organisation.

According to Team Management Systems, the Team Management Profile (TMP) is one of the world’s leading psychometric profiling tools for personal, team and leadership development. Since 1985, the TMP has successfully delivered a framework for creating and sustaining high performing teams for many of the world’s most successful organizations.

The TMP is a workplace-based instrument that identifies an individual’s preferences in relation to the way they prefer to work. It can be applied at an individual level to explore personal preferences, and also at a team level to highlight the interactions between the different members who possess different preferences. The TMP was developed in Australia by Dr Charles Margerison; an organisational psychologist and Dr Dick McCann; an engineer. They asked the question, “What makes teams successful?” Their research was conducted in order to answer this question and they discovered nine critical factors that included:

  • Eight role preferences – ways of working
  • Linking skills
  • The Team Management wheel characterises these nine critical factors as essential for high performance, and identifies a respondent’s key preferences regarding these activities.


Organisations are full of different people from all backgrounds, experiences and walks of life. When leading projects in complex environments it is best to have the necessary level of diversity in your team to be able to deal with the level of complexity present. Ideally, in a perfect world you would want someone from each of the eight areas of the Team Management Wheel. It is very unlikely that you will ever work in a perfect environment. The key therefore is to fully understand the profiles of your team, and ensure that you get the most from the team by optimising peoples preferences where it is possible, and recognising the impact where it is not possible and managing accordingly.

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Most of us are familiar with the insights provided by a personal 360 survey, these diagnostic tools highlight strengths and opportunities for growth. The Complexity Diagnostic Tool (CDT) is a “360 for Projects”.

This business intelligence tool was developed by ICCPM in partnership with HelixIQ using academically validated complexity types. The CDT helps project managers identify performance risk issues and proposes actions to address complexity in an uncertain environment.

This survey-based diagnostic tool can be used to gather input from an unlimited number of project stakeholders and extract useful insights from their responses. For early identification of areas of risk, the diagnostic should be completed periodically by a range of key stakeholders. Ideally the diagnostic should be used to confirm readiness to progress through stage or phase gates. Despite the savings that could be achieved, such an activity would be prohibitive to conduct manually from a cost and time perspective.

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The CDT report provides key recommendations to improve the effectiveness of managing complex projects.  These recommendations are generated as a result of analysing the results of the Complexity Diagnostic across four key aspects:

  1. The characteristics of a project;
  2. The external environmental influences;
  3. Correlations in accordance to academically validated complexity types (Remington, K., Pollack, J. (2007) Tools for Complex Projects); and
  4. The allocation of role descriptions based on the complexity of a project.

The Complexity Diagnostic is designed to enable understanding, identify performance risk issues and propose actions to address complexity in an uncertain environment.  The report examines uncontrollable external influences and continuous change – ultimately highlighting areas for focus of effort.  Several of the more dominant influences include external political ‘influences’, key customer influences, and value-for money financial influences.  These undoubtedly impact complexity and must be a primary focus in most programs or projects.


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