ICCPM diagnostic tools support project and program managers get the best performance out of their teams and projects. As the peak body for complex project management, ICCPM is well positioned to develop effective tools that help project managers work with complexity, increase project success and save money.

These diagnostic tools capture interactions and interrelationships between stakeholders, support the diagnosis of individual and project complexity, and identify areas that need attention. These diagnostic tools help you take messy situations from the real world, and use creative, holistic thinking to make informed decisions.

Complexity Diagnostic Tool (CDT)

Most of us are familiar with the insights provided by a personal 360 survey, these diagnostic tools highlight strengths and opportunities for growth. The Complexity Diagnostic Tool (CDT) is a “360 for Projects”.

This business intelligence tool was developed by ICCPM in partnership with HelixIQ using academically validated complexity types. The CDT helps project managers identify performance risk issues and proposes actions to address complexity in an uncertain environment.

This survey-based diagnostic tool can be used to gather input from an unlimited number of project stakeholders and extract useful insights from their responses. For early identification of areas of risk, the diagnostic should be completed periodically by a range of key stakeholders. Ideally the diagnostic should be used to confirm readiness to progress through stage or phase gates. Despite the savings that could be achieved, such an activity would be prohibitive to conduct manually from a cost and time perspective.

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The CDT report provides key recommendations to improve the effectiveness of managing complex projects.  These recommendations are generated as a result of analysing the results of the Complexity Diagnostic across four key aspects:

  1. The characteristics of a project;
  2. The external environmental influences;
  3. Correlations in accordance to academically validated complexity types (Remington, K., Pollack, J. (2007) Tools for Complex Projects); and
  4. The allocation of role descriptions based on the complexity of a project.

The Complexity Diagnostic is designed to enable understanding, identify performance risk issues and propose actions to address complexity in an uncertain environment.  The report examines uncontrollable external influences and continuous change – ultimately highlighting areas for focus of effort.  Several of the more dominant influences include external political ‘influences’, key customer influences, and value-for money financial influences.  These undoubtedly impact complexity and must be a primary focus in most programs or projects.


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