Refund Policy

/Refund Policy
Refund Policy2018-10-16T12:12:07+00:00

ICCPM is committed to fair and transparent application of fees and charges as well as the processing of refunds where applicable.  The Refund policy can be accessed in the footer section, located on every web page of the company website.   This page describes the refund policy across all of ICCPM’s goods and or services.  Click to expand the list of ICCPM goods and services to view refund details and requirements.

Requesting a Refund

Please contact ICCPM by email admin@iccpm.com or by telephone +61 2 6120 5110 and request the Refund Request Form. Forward the completed and signed form to ICCPM by email to admin@iccpm.com or by post to:

ICCPM
PO Box 327, Deakin West
ACT 2600 Australia

If a full or partial refund is approved, bank account details will be requested. A refund will received within 20 business days from the approval date.

Changes to this Refund Policy

We may occasionally make changes to this Policy.  When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice on the ICCPM website or by sending you an email. We may notify you in advance.  Please, therefore, make sure you read any such notice carefully.

Complaints, Concerns, Contact Us

Thank you for reading our Refund Policy.  Any concerns about ICCPM’s policy should be directed to the Business Manager via the contact information below.  ICCPM may require complaints to be submitted in writing.

If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, either unsubscribe using the supplied link in the electronic message or by contacting ICCPM directly.

Phone: +61 2 6120 5110

e-mail: admin@iccpm.com

Postal address:
PO Box 327, Deakin West
ACT 2600 Australia

Certificate IV in Responding to Organisational Complexity and ICCPM Short Courses

ICCPM encourages all potential students to read and understand the course information before enrolling. All Cert IV students must declare that they have read and understood the Terms and Conditions and Student Information Handbook before submitting the online enrolment form.   These refund terms and conditions apply to accredited and non-accredited training courses.

Refund applications will be individually assessed and a decision will be made on the merits of the claim.  All refund decisions will be communicated to the student via email within 20 days of application.

Course refunds will be issued in the following circumstances:

  • ICCPM is unable to provide the course for which the enrolment and payment has been made;
  • A credit that relates to an overpayment;
  • When sufficient notice of cancellation is provided subject to the conditions below.

Refunds shall not be issued in the following circumstances:

  • The student changes their mind other than during the cool-off period;
  • The student has attended a face to face workshop and or submitted any assessments for marking;
  • The student’s fails to arrive at the scheduled workshop without the requited notice or substitution;
  • The student has breached ICCPM’s Student Code of Conduct;
  • The student has failed to complete the course within the designated period without an approved deferral or course extension.

Conditions of cancellation or transfers by student

Refunds will be processed within 28 calendar days of receiving your request via bank transfer to the original payer subject to the following conditions.  Fees and charges may apply.

Withdrawal or Cancellation:

  • Students who withdraw or cancel for any reason not less than 21 days prior to the commencement of a course or unit will be entitled to a full refund or if your course has been paid for by your employer you may transfer your place on the course to a substitute without any additional costs.
  • Students who give notice to cancel or withdraw their enrolment within 21 but not less than 15 calendar days prior to the commencement of a course or unit will be entitled to a 75% refund of fees paid.
  • Students who give notice to cancel or withdraw their enrolment less than 15 days prior to the commencement of a course or unit will not be entitled to a refund but if your course has been paid by your employer you may transfer your place on the course to a substitute.

Transfer to alternative course/unit delivery dates:

  • Students who request a transfer to a different course or unit delivery date 21 days prior to the commencement of the course or unit for which they were originally enrolled will be entitled to such transfer without incurring additional costs.
  • Students who request a transfer to a different course or unit delivery date within 21 days but not less than 15 days prior to the commencement of the course or unit for which they were originally enrolled will be liable to pay an administration fee of 10% of the course or unit fees.
  • Students who request a transfer to a different course or unit delivery date within 15 days but not less than 7 days prior to the commencement of the course or unit for which they were originally enrolled will be liable to pay an administration fee of 15% of the course or unit fees. In addition students will be liable to pay the per head venue and catering cost associated with the course or unit delivery which ICCPM is still liable to pay to the third party service provider as such short notice.
  • Students who request a transfer to a different course or unit delivery date less than 7 days prior to the commencement of the course or unit for which they were originally enrolled will be liable to pay an administration fee of 20% of the course or unit fees. In addition students will be liable to pay the per head venue and catering cost associated with the course or unit delivery which ICCPM is still liable to pay to the third party service provider as such short notice.
  • Students who transfer from a corporate in-house course or unit delivery to a public course or unit delivery will be liable to pay in the difference in course fees.

Substitution

If you are unable to attend the Substitutions should be notified to ICCPM at least 48 hours prior to the course start date. If you fail to attend the course on which you are booked without giving prior notice not less than 21 days to ICCPM, we are unable to refund the course fees or offer a transfer.

Requesting a Refund

Please contact ICCPM by email admin@iccpm.com  or by telephone +61 2 6120 5110 for the refund request form.  Forward the completed and signed form to ICCPM by email to admin@iccpm.com  or by post to:

ICCPM
PO Box 327, Deakin West
ACT 2600 Australia

If a full or partial refund is approved, bank account details will be requested.  A refund will received within 20 business days from the approval date.

3.1   Standard Events for Professional Development

Standard Professional Development events are those events which run in a face-to-face format with participants.

  • Professional Development programs are intended to run as advertised. ICCPM reserves the right to cancel activities due to insufficient numbers.  Registrants will be notified if this occurs and payment refunded in full.
  • Registrations for Professional Development activities must be accompanied by full payment. Registrants will be liable for payment in the event of non-attendance unless cancellation or a request for transfer is made in accordance with clause 3.1.3 below.
  • Cancellations or transfers must be advised in writing and received by ICCPM at least two weeks prior to the event. Refunds will not be granted if a registrant fails to attend an event or cancels within 2 weeks of the activity. Substitutions may be made at any time up to 3 days prior to the event.

3.2   Webinars and Online Events (Paid)

Where payment is required to attend an ICCPM paid webinar or online event, the following applies;

  • After registering for the Event, if you cancel your attendance more than 3 business days prior to the date of the Event, you will receive a full refund of the amount of your payment. If you cancel within 3 business days of the date of the Event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of ICCPM.

3.3   Featured Events

Featured events will be identified as such on the ICCPM event website.  Any specific terms and conditions or special requirements which may be applicable for refunds to featured events will be disclosed upon registration.

4.1   E-Books:

ICCPM e-books are purchased through Amazon.com Inc.  Due to the nature of e-books being instant downloads to personal devices, no refunds are offered on e-book purchases.

4.2   Publications:

ICCPM publications (such as the Roundtable Series White Papers, research papers etc…) will only be issued where:

  • The item is retuned within 30 days of purchase;
  • You produce a satisfactory proof of purchase (being your online proof of purchase, such as a tax invoice);
  • The returned item has not been opened and is returned in its original condition and packaging as sold.

5.1 Individual Memberships

ICCPM is committed to providing products and services of high quality and value to its members.  Accesses to associated membership benefits are available immediately upon your membership payment being processed.  Members can cancel their 12-month membership subscription at any time by contacting the Member Services team at admin@iccpm.com. Membership fees, once paid and processed are not refundable.

5.2 Organisation Memberships and Corporate Partnerships

Organisation Memberships and Corporate Partnerships are purchased up-front for a 12-month period.  Accesses to associated membership benefits are available immediately upon ICCPM receiving full payment of the membership or partnership invoice.  We ask that you speak to your ICCPM Relationship Manager by contacting them at admin@iccpm.com when selecting and making your purchase, as the 12-month membership period can be cancelled at any time but the fee you pay for the entire period is not be refundable.

The Complexity Diagnostic Tool is a cloud based survey application which is purchased on a per use basis.  Upon purchase access to the tool is gained via URL and a login and password and the benefit is available immediately.  Therefore, once the login and password has been activated the fee charged is refundable only if the technology fails to operate or in not available.