The practice of project management involves two different but complimentary factors namely; rational factors (structure and administration) which focuses on the application of tools and techniques using frameworks and methodologies, and the socio-behavioural factors which entails how people behave and interact in the context of the project and its environment. The difference between the two is that the rational factors represents how projects should be managed from an administrative perspective, whereas the socio-behavioural factors represents how people interact and how project managers make decisions. In many failed projects, failure can be traced back to poor decisions rather than poor application of project management tools and techniques. Project heuristics looks at mental models (mental short-cuts), good and bad, and cognitive biases that sometimes result in errors of judgement and consequently decision making based on perceptions. An understanding of project heuristics aids in dealing with complexity.
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